We’re Hiring! Host & Retail Team Members @ Liberty Village

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Position:               Host & Retail Team Member – Liberty Village
Type:                     Hourly, Part Time (9-30 hrs/wk)
Compensation:    $21.83/hour plus Tip Pool
Perks:                   Healthcare Spending Account, Paid sick and emergency leave, Employee beer and apparel budget and discounts
Hours of Work:    Evenings & weekends 

Left Field Brewery is a small, community-minded business with a mission to create joy through beer. We also happen to love baseball, a theme that is interwoven through all facets of our brand. Left Field Liberty Village is a 300 seat, two storey, brewery, tap roeom, kitchen, and cold beer store. It’s a community-oriented space designed to connect over a beer and to catch the game while cheering on the home team. 

Left Field Brewery is committed to diversity and inclusion. We believe that building a team that represents a diverse set of backgrounds and lived experiences helps us challenge the expected, and be the best possible community member that we can be. We value equal opportunity, and work to build an inclusive workplace where our differences are nurtured and valued. We invite candidate applications from all backgrounds, race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic. Accessibility accommodations during the application process are available, just let us know in your application and we will work with you to meet your needs.

SUMMARY
As a Host & Retail Team Member of Left Field Brewery, you are the guests’ first impression of the Left Field Brewery experience, and you set the tone and expectation for their visit, leaving them with a memorable experience.You bring a high level of warmth, professionalism and inclusion to your role in order to build the trust of our guests. You provide clarity around our casual, yet attentive, brewery tap room and kitchen experience. You are responsible for introducing the guest to the Left Field Brewery seating and somewhat unconventional ordering options and our to-go beer and merchandise offerings. You will be joining an All-Star team that shares our passion for great beer and community.

Host & Retail Team Members are Brand Champions who ensure that our guests enjoy their experience to the fullest. Some the service responsibilities of this role include:
– Hosting
– Retail Sales and Knowledge
– Presentation of the Retail Store
– Guest Experience Assistance
– Assisting Guests with Self Ordering Technology
– Ongoing and Proactive Guest Engagement
– Food, Beverage and Brewing Knowledge
– Food and Beverage Running
– Table Maintenance
– Ongoing Cleanliness of the Guest Environment 

Host and Retail Team Members are responsible for welcoming each guest in a friendly, warm, and inviting way. They play a key role in creating the vibe and providing an environment where guests can relax and have fun while trying a new beer, grabbing a tasty bite to eat, or exploring the retail offerings. We encourage all teammates to be themselves, have fun and to create memorable and lasting impressions whereby each and every guest feels recognized and can’t wait to come back for their next visit. Our team spirit and passion for the guest experience is the cornerstone of our success.

KEY ROLES
– Greeting and seating guests in a friendly and welcoming manner
– Assist guests through ordering and payment processing procedures, providing the option for either casual self-service or full-service based on guest preference
– Correct use of POS and Reservation/Table Management system; adhering to all company standards and policies
– Knowledgeable about Left Field Brewery products, menus and promotions; able to assist guests through the product list and provide recommendations
– Be enthusiastic, professional, and hospitable
– Possess a sincere attitude to be of service to others with a desire to succeed
– Ensure every guest is eager to return by providing a hospitable guest experience
– Operational standards adherence
– Handling guest concerns with and without the support of the management team

Host
– Provide the guest suggestions/recommendations for seating and table options based on their wants or needs
– Management of guest reservations, handles all booking confirmations, and event details
– Relaying all reservation information, including special requests, food allergies, private party details to Manager, Chef, and team members as needed

Retail
– Assist customers through the purchasing process by asking leading questions, providing samples and upselling, and processing transactions
– Daily opening and closing of the Retail store. Maintaining a well-stocked retail store with correctly faced beer and merchandise
– Fulfillment of local pickup and 3rd party delivery orders
– Responding to general brewery questions and inquiries from visitors
– Daily cleaning of the retail store and other areas, as assigned
– Achieving team sales goals, right-sizing customer needs
– Grow customer loyalty through relationship building and rewards program & e-mail newsletter subscriptions
– Cash handling and inventory counts

COMPETENCIES
– Professionally and personally aligned with the company’s core values
– Collaborative: focused on success of the team not individual
– Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees
– Time Management: effectively manages time to achieve tasks while prioritizing the needs of guests. Ability to prioritize in a fast-paced environment
– Organization: can effectively move between tasks and prioritizes appropriately between execution, operational tasks, and cleanliness
– An excellent communicator. Personable, friendly and enthusiastic
– Self-starter and independently motivated to deliver service. Highly accountable
– Thorough and detail oriented, is proactive and anticipates needs of guests and teammates

JOB REQUIREMENTS
– Exceptional customer service skills. Prior service and/or retail experience is an asset
– Formal beer training is an asset (Cicerone, Prud’homme, BJCP, WSET, etc.) is an asset
– Fluency in English both written and verbal
– Ability to work flexible hours including mornings, days, evenings, weekends and holidays
– Must be able to carry and lift items weighing 25lbs, must be able to stoop and bend
– Must be able to stand, stoop, bend and move for extended periods of time to continuously perform essential job functions
– Current and valid Smart Serve certification including Retail Alcohol Sales certification

CORE VALUES
The successful candidate will demonstrate personal and professional alignment through proven examples, to our core values.

Integrity – setting out to do the right thing in every situation by upholding strong moral and ethical principles.
Quality – striving to be the best at what they do by sweating the small stuff.
Innovation – Continuous improvement by embracing change and striving to learn and develop
Teamwork – Respecting, helping, and looking-out for others. Sharing feedback, ideas and knowledge openly and collaboratively.
Community – Beer is for everybody. Using beer as a tool to build community and to support those in need.
Safety – Insisting on the responsible production of and enjoyment of beer
Work Ethic – We hustle, are highly focused, organized, self-motivated professionals with an entrepreneurial mindset.
Positivity – Showing-up with an optimistic outlook and work to find the best in every situation. Assuming the best in and uplifting each other.
Fun – Celebrating our successes and enjoying the fruits of our labour. Going out of our way to show our guests an exceptional time.

HOW TO APPLY
To apply for this role, send a cover letter and resume to [email protected]
When applying, please include your availability in the body of the email. Evening and Weekend availability is mandatory.
Selected candidates will be contacted for an interview. Only candidates selected for interviews will be contacted. No walk-ins, please.